Support and onboarding
Help from the team that builds it
Technical answers on evaluation, integration and your results, from the people who build the software. Ask by email, or through your Enterprise agreement.
Every plan includes help from the 4colors team, and Enterprise adds onboarding and training.
Support that fits your team
Every plan includes help from the 4colors team, and the support grows as your team does.
| Plan | Support |
|---|---|
| Explore trial | Getting-started guidance and product resources |
| Developer | Email technical support |
| Team | Priority technical support |
| Enterprise | Agreed onboarding, training, technical contacts and service terms |
Getting started with an API
Start with the product documentation. For anything else, send the team the product name and a short description of the issue.
Helpful to include
The product and your plan
What you ran and what you expected
The error or status shown, never credentials
Support for planning teams
Request early access to Takt, Roster, Stride or Optimizer for Scheduling. We can discuss an application walkthrough, team onboarding and an evaluation suited to your operation.
Need more than email support?
Enterprise adds onboarding, training and agreed service terms.